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How Direct Mail Companies Help You Get and Keep Customers: Top 5 Tips You Need to Know Right Now!

Everyone gets mail, from consumers to businesses, so direct mail reaches everyone, especially those who are not yet digitally connected all the time. In some ways, direct mail stands out – and works – because it is not digital. Though that doesn’t mean direct mail companies can’t help digital businesses. In fact, it’s quite the contrary. Since it takes an average of eight touchpoints to convert a prospect to a customer and a sale, direct mail pulls its fair share of the marketing load. Below are some ways that any business can use direct mail to gain customers and keep them coming back.

5 Ways to Make Your Direct Mail Work for You

1. Pay attention to design. White space, imagery, fonts, placement – it all matters in direct mail campaigns, especially postcards with more limited space. If you aren’t already working with a designer, One Stop Mail can help direct you.

Along these lines, also consider A/B testing for your direct mail designs. Changing a single variable, such as a call to action copy or how an offer is presented, can offer valuable insight into how to boost the success of future campaigns. You can also change more prominent and cost-effective elements, such as postcard size and paperweight or texture.

The word count changes in the direct mail copy all formats

From WhosMailingWhat.com

2. Keep it concise. WhosMailingWhat.com reports that word count in direct mail copy is on a steep decline. Campaigns that once used 1,000 words in 2000 are now closer to 500 words. More streamlined copy is easier and faster for readers to take in. People also respond better to visuals over or in conjunction with the copy.

3. Direct mail is tangible, so take advantage! One of the primary reasons direct mail works is because readers can touch it and turn it over in their hands. It can easily be pinned to a refrigerator or passed on to a neighbor. To that end, play with different sizes, shapes, and textures. The more your piece stands out, the more it will get around.

4. Try out trends. Green is a growing trend in many industries, print and mail included. This could mean printing on recycled paper or using “eco” and sustainability language in your copy. QR codes are also picking up steam and are easy to incorporate in any direct mail campaign (more on those below).

Another trend to think about is the COVID-19 pandemic. While we all thought it would be over by now, it’s showing signs of sticking around for quite a while. That likely has a direct impact on your business and your customers’ spending. Consider addressing the elephant in the room head-on, including adding safety precautions you may be taking or potential delays in shipping. And if your business is all digital or can be virtual, definitely promote those benefits.

5. Classic still counts. While it’s great to try new trends to see what may work for your specific company in your unique industry, don’t overlook the classics that have proven themselves time and time again, such as postcards.

Direct mail postcards have been around for decades and decades because they are smaller (read: more cost-effective to print, no envelopes) and faster for consumers to read. They also force creativity, since less is more and you are limited in your messaging by the physical size of the page.

When and How to Send Direct Mail

Timing and logistics can mean everything for a direct mail campaign. Send too much mail and your ROI will dwindle. Send too little or at the wrong times and you miss opportunities to grow. Here are three tried and true tips for mastering your marketing calendar.

How to Send Direct MailSend During Holidays

Since people are expecting to receive gifts and cards, they are more likely to carefully shift through the mail. This applies to the traditional winter holidays as well as Mother’s Day and Father’s Day. Bonus: Beat the rush and send an offer in your mail just ahead of the holiday. You may capture those last-minute shoppers who suddenly realize they need to buy something now!

Send on Customer Birthdays

Blend direct mail with variable data to automate this process. Have cards sent directly to your current customers when again, they are anticipating more and better mail. You also get the added benefit of personalizing your interaction and thus, making it more memorable for your customer. Add an offer or freebie to make it even more memorable.

Send When You’ve Carved Out Time for Follow-up

Sticking to a marketing calendar only works if you have the time to follow up with your potential and current customers. It’s not just about sending mail – you have to connect or follow up when people respond (multiple times). So sending a campaign in the middle of your busy season may not be ideal. Instead, plan ahead and have the direct mail marketing campaign ready to send by the end of your busy season, so that you’ll have the time to track results and serve those potential customers the way you would like.

Use Direct Mail to Introduce Digital

While direct mail and digital advertising can be employed separately, they often work best when they support each other. For those consumers who are not digital dominant, direct mail is an easy way to introduce them to a website, service, or app.

How Direct Mail Companies Help Digital MarketingDigital calls to action are increasingly popular among direct mail campaigns in these three ways:

  1. Directing readers to a social media channel.
  2. Using a QR code, either to take the reader to a webpage or to even start a specific order or inquiry.
  3. Encouraging readers to visit a website. More than 60% of people visit a website in reaction to direct mail.

Digital interactivity through direct mail benefits both businesses and nonprofits, as it makes donating much easier. The more ways you give readers to interact with you and the easier you make it, the more likely they are to become and stay a customer.

Who Uses Direct Mail Companies?

Think about your own mail – what companies do you receive direct mail from? Local services, like HVAC companies, dentist offices, and carpet cleaners may come to mind. And these are certainly industries that traditionally see the value in direct mail. However, new and non-traditional industries like SaaS (software as a service), disrupters, and e-commerce are tapping the direct mail well.

Google direct mail adGoogle has been consistently using direct mail for nearly two decades. The company’s trademark white space – also an important design element – translates well to the printed page and helps to capture the reader’s attention.

E-commerce powerhouse Amazon also uses direct mail. The company’s holiday toy catalogs are rivaling the famous FAO Schwartz and likely reaching more potential customers. Activities and stickers are cleverly placed among the toy ads, giving the mail piece a longer life span.

You may think an app would advertise vial direct mail, but DoorDash chose to send direct mail postcards in an attempt to separate itself from the mounting competitors. In good postcard form, the text was minimal over strong visuals and included a discount for first-time users.

Likewise, Uber used local direct mail campaigns to promote its disrupter expansion into those new cities. A great example of how direct mail companies and marketing campaigns can work for non-traditional industries.

LinkedIn’s campaigns illustrate that direct mail is not just for consumers. The networking giant sends mail to companies and businesses explaining how to take full advantage of the SaaS services, such as posting a job or an ad. Some mailings also include enticing offers.

How to Get Started

These mega-companies, and so many more, work with direct mail companies because they see the ROI and know it works. However, you don’t need to be an Amazon or Google to reap the rewards. Whether you have a brick-and-mortar store or a startup in your garage, direct mail can help you get and keep customers.

To learn the best ways to reach those new customers, request a quote from one of the top direct mail companies in the industry, One Stop Mail. We’ll provide you with the information you need as we walk you through all the options for you and your business. Reach out to us today at [email protected] or 602.223.3003.

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Welcome to the Neighborhood! The Unbeatable Rewards of New Mover Mailers

In the English language some words evoke pure delight – “thank you,” “yes,” and “welcome” are among them. You can start your relationship off on the right foot by welcoming future customers with new mover mailers.  

That first greeting should be more than an invitation, it also provides information. You’re telling new neighbors about services/products available in their new community – that’s so neighborly. 

Let’s take a closer look at new mover mailers; let’s start with whether they belong in your direct mail campaign.  

Is New Mover Mailers Right for Your Business? 

In 2020, nearly 30 million Americans reported moving, and they need everything, drug stores, and grocery stores to new service providers, like a handyman, plumbing, contractors, pest control, dry cleaners, etc. They also need medical providers like dentists, vets, and optometrists.  

If you offer a service or product that people usually access in their location, then you’re business would benefit from new mover mailers. 

Now, let’s address what to do to capture a percentage of those 30 million movers.  

Empathy Creates Loyalty 

new mover mailers family holding boxes moving into a new houseApproach mailer creation from what your audience needs (empathy) and your new mover mailers become a platform to launch long-term and fruitful relationships.  

Moving is stressful. After home inspections, paperwork, loan processes, getting into a new home is a relief. But then there’s more stress enrolling kids in school, hiring new service providers, and figuring out where to shop.  

When you make new movers feel welcomed and understood, you’re on your way to establishing a connection with them. Following up with another mailer in a few weeks may help them feel comfortable with your brand.  

Get on Shopping Lists 

As mentioned earlier, new movers must choose the grocery and drug stores, clothing and shoe stores, hair stylists, masseuses, and other providers to frequent in their new community. 

Get in the door before your competitors to cement a place in new customers’ consciousness and persuade them to try you out…  

Give Them Reasons to Shop 

Coupons and offers work for physiological reasons. According to recent statistics, 38% reported higher oxytocin levels, which are feel-good hormones usually associated with cuddling and kissing, and 32% lower stress hormone levels. 

Shoppers feel good when they get a bargain. Put together a new mover mailer discount to get that first order.  

Extend Your Reach with New Mover Mailers 

new mover mailers young men checking mailboxDid you know that you can choose to target an entire region or just certain types of people within that area?

For instance, if your business involves kids younger than 12 you can save by not mailing to the senior community within a targeted zip code. 

One Stop Mail’s direct mail marketing professionals can help trim time and expenses without sacrificing quality. 

Managing the entire campaign on your own is complex and time-consuming. That’s why an experienced direct mail marketer with list-building, data analytics, and variable printing capabilities must be part of your team.  

Ready to get started building profits for your business by welcoming new movers to your neighborhood? Contact Marty at 602.223.3003. He and his team of pros will help create new mover mailers that attract attention and new customers. 

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Direct mail performance metrics Hand holding yellow envelope web

How Direct Mail Performance Metrics Outpace All Digital Channels

The results are in, and they confirm what we’ve known all along.  Despite living in an increasingly online world, direct mail performance metrics prove it is a competitive outreach option with some of the lowest prices and highest response rates of any marketing channel. 

On the surface, this may appear counter-intuitive as more of us conduct business online every day. In fact, 300 million U.S. shoppers are expected to shop online in 2023—91% of the country’s population.

Logic tells us that buyers will respond to marketing communication on digital channels, too. Not so fast – direct mail marketing is outperforming all digital marketing methods. Let’s dig deeper.  

Direct Mail Performance Metrics 

The ANA/DMA Direct Mail Response Rate for 2018 indicates that when sending direct mail, house lists get a 9% response while a prospect list brings in an average of 4.9% responses. This is up from 2015 when the responses were 5.1% and 2.9% respectively.

This direct mail performance metric outpaces the response rates of email (1%), paid search (1%), social media (1%), and online display (.3%).

Five New Statistics You Need To Know About Direct Mail Marketing 

Direct mail performance metrics simulating graphic with arrow web1 – Direct mail recipients purchase 28% more 

Individuals who receive direct mail purchase and spend 28% more than people who don’t receive the mail. And, because direct mail tends to be kept an average of 17 days, it’s there to remind the recipient of a product or service, igniting curiosity and prompting recipients to visit a website or store.  

2 – Direct mail has an unbeatable open rate 

Up to 90% of direct mail gets opened, compared to 20 – 30% for emails. This may be because we love our mail (59% of people say they enjoy getting mail about new products). And the average person fields hundreds of emails daily, so it’s difficult to stand out in an inbox. 

3 – Strong returns 

The overall ROI on direct mail was 29%, which matches social media response rates. Of course, another thing to be said for direct mail is that there is only one postal system.  As social media continues to grow with new platforms, it’s going to steadily get more difficult -and more expensive- for businesses to find their audience on social networks. 

4 – Less competition 

In 2018, the USPS reports that direct mail is down nearly 29.8%. It’s good news for those of us utilizing it.  Junk mail was infamous in the 90s-00s as everyone was using it, leading to respondent burnout and low return rates.  With fewer fliers filling up mailboxes, it will be easier for direct mail to stand out, grab people’s attention, and continue to great direct mail performance metrics. 

5 – Bigger OR smaller is better 

In terms of form-factor, the worst-performing direct mail was the standard letter-sized envelope, which is presumably being overlooked in the mail shuffle.  Those only received 3.5% response rates.  Both oversized envelopes (5%) and postcards (4.25%) are a better value for the money, and more eye-catching. 

Remember: Direct vs Digital Doesn’t Mean Either/Or  

Despite the superior direct mail performance metrics, don’t think that means you must abandon digital operations. Many of the most successful campaigns -and all the most successful tracking- involve a combination of direct mail and online elements in a single campaign. You can have an online-friendly direct mail and receive the best of both worlds. 

Want to know more about leveraging the power of direct mail?  Just contact One Stop Mail with any questions about how to successfully use direct mail in the digital age. 

 

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