Direct mail performance metrics Hand holding yellow envelope web

How Direct Mail Performance Metrics Outpace All Digital Channels

The results are in, and they confirm what we’ve known all along.  Despite living in an increasingly online world, direct mail performance metrics prove it is a competitive outreach option with some of the lowest prices and highest response rates of any marketing channel. 

On the surface, this may appear counter-intuitive as more of us conduct business online every day. In fact, 300 million U.S. shoppers are expected to shop online in 2023—91% of the country’s population.

Logic tells us that buyers will respond to marketing communication on digital channels, too. Not so fast – direct mail marketing is outperforming all digital marketing methods. Let’s dig deeper.  

Direct Mail Performance Metrics 

The ANA/DMA Direct Mail Response Rate for 2018 indicates that when sending direct mail, house lists get a 9% response while a prospect list brings in an average of 4.9% responses. This is up from 2015 when the responses were 5.1% and 2.9% respectively.

This direct mail performance metric outpaces the response rates of email (1%), paid search (1%), social media (1%), and online display (.3%).

Five New Statistics You Need To Know About Direct Mail Marketing 

Direct mail performance metrics simulating graphic with arrow web1 – Direct mail recipients purchase 28% more 

Individuals who receive direct mail purchase and spend 28% more than people who don’t receive the mail. And, because direct mail tends to be kept an average of 17 days, it’s there to remind the recipient of a product or service, igniting curiosity and prompting recipients to visit a website or store.  

2 – Direct mail has an unbeatable open rate 

Up to 90% of direct mail gets opened, compared to 20 – 30% for emails. This may be because we love our mail (59% of people say they enjoy getting mail about new products). And the average person fields hundreds of emails daily, so it’s difficult to stand out in an inbox. 

3 – Strong returns 

The overall ROI on direct mail was 29%, which matches social media response rates. Of course, another thing to be said for direct mail is that there is only one postal system.  As social media continues to grow with new platforms, it’s going to steadily get more difficult -and more expensive- for businesses to find their audience on social networks. 

4 – Less competition 

In 2018, the USPS reports that direct mail is down nearly 29.8%. It’s good news for those of us utilizing it.  Junk mail was infamous in the 90s-00s as everyone was using it, leading to respondent burnout and low return rates.  With fewer fliers filling up mailboxes, it will be easier for direct mail to stand out, grab people’s attention, and continue to great direct mail performance metrics. 

5 – Bigger OR smaller is better 

In terms of form-factor, the worst-performing direct mail was the standard letter-sized envelope, which is presumably being overlooked in the mail shuffle.  Those only received 3.5% response rates.  Both oversized envelopes (5%) and postcards (4.25%) are a better value for the money, and more eye-catching. 

Remember: Direct vs Digital Doesn’t Mean Either/Or  

Despite the superior direct mail performance metrics, don’t think that means you must abandon digital operations. Many of the most successful campaigns -and all the most successful tracking- involve a combination of direct mail and online elements in a single campaign. You can have an online-friendly direct mail and receive the best of both worlds. 

Want to know more about leveraging the power of direct mail?  Just contact One Stop Mail with any questions about how to successfully use direct mail in the digital age. 

 

OSM Ebook Image Updated

Whether you need to generate new business or keep in touch with existing customers, you need to know the best ways to contact them – Download this free eBook and get the secrets to getting and keeping customers!  

 

 

direct mail coupons man holding gift voucher

Super Simple Ways to Get Explosive Business Growth with Direct Mail Coupons

Contrary to what many believe, the time-honored method of reaching people by mail is not dead. Catch the attention of potential customers by sending them direct mail coupons, something tangible in this digital world. Customization is key to reaching new clients and inspiring them to act.

Coupons appeal to consumers, and not just the family’s main meal planner. In 2013, 60% of printed coupons were for non-food items, such as clothing, cleaning products, restaurant meals, and office supplies. There is so much opportunity for things other than groceries!

Do Direct Mail Coupons Still Work?

DirectMailCoupon EXCoupons can play a big role in direct mail campaigns. Almost everyone uses coupons, and a good coupon marketing campaign can drive new customers to your business. Did you know that 94% of consumers still use coupons? Keep shoppers coming back to your brand or steal them from your competitors by reminding them of current offers.

Combining direct mail coupons with digital products such as online rewards programs can help reach consumers across multiple channels. A great marketing strategy can bring new business through your doors, to your website or social media, or to your app. “81% of consumers would take additional action, such as enrolling in a loyalty program, to redeem a rebate or coupon.”

Campaign Options

There are many considerations to make when starting a direct mail coupon campaign.

What?

If you’re all set with consistent branding, next is your marketing message.

  • Start with a value statement. Why should the customer take advantage of your product or service? What sets your brand apart from the rest?
  • Use quality messaging. Clearly state the rules of your promotion. Make it easy for them to redeem the offer using a code or something that can be scanned. Use simple, clear language and good design for readability.
  • Offer variety. Include companion offers to entice potential consumers who may not be interested in your first deal.
  • Give the offer an expiration date to create urgency.

How Much?

direct mail coupons opening envelope with a coupon insideRetailers of all sizes can use coupons and anticipate good results. The most common coupons you see are dollar or percentage off. Most of all, make it worth their while. “43 percent of shoppers agree that clipping coupons are a good investment of time when the discount is worth up to 25% off.”

How Many?

The correct frequency and reach is a sweet spot that can only be found by working together to determine the perfect combination to exceed the return on investment.

Coupons are very easy to measure. Calculate direct sales conversions by comparing the number of coupons redeemed versus the number mailed out. Not sure what’s best? Try sending out two or three different offers to see which one performs better.

Tangible Marketing with Direct Mail Coupons

direct mail coupons hand holding two couponsNew brands are harder to overlook when they’re presented as physical objects. Emails can be deleted and digital ads can be ignored, but a piece of paper in your mailbox has a much higher retention rate, even if they only see your logo or retail store colors. Variable data (like a name associated with a postal address) gives your postcard, letter, etc. a level of personal connection.

One of the most popular examples of direct mail coupons is a full-color, two-sided postcard. Make the offer compelling and the design eye-catching and this is a marketing piece that will end up in the “keep” pile or on the refrigerator.

More Information on Direct Mail Coupons

Think of a direct mail coupon campaign as just the beginning. If you provide an excellent buying experience for the customers, they will come back for more! Hook them and then keep them interested with direct mail and follow-ups.

Feeling overwhelmed? The team at One Stop Mail will help guide you through this process. We’re familiar with obtaining targeted lists, designing eye-catching mail products, printing, bulk mailing, and digital follow-ups.

We offer results-driven direct mail marketing focused on achieving your call to action. Still not sure where to start? We can help!

gain new business with HVAC direct mail campaign

Secrets to Attracting New Customers with HVAC Direct Mail Postcards

When you rely on local customers to keep your HVAC business moving along, finding those customers is like a trade secret. Word of mouth and online searches can only get you so far. And while digital marketing is keeping you connected to your community, it doesn’t always deliver on new, local business when you need it, unlike HVAC direct mail postcards.

In the face of the digital era, one of the best ways to target new customers close to you is actually through tangible HVAC direct mail postcards. The pieces of print are put in the hands of the specific customers you want to help you grow your business.

Why Invest in HVAC Direct Mail Postcards

variable data printing mail bundleNot only is an HVAC direct mail campaign simple to execute, it’s cost effective with one of marketing’s best returns on investment. Why does such an “old school” strategy sent via snail mail work?

Because some see direct mail postcards as traditional and old-fashioned, fewer businesses are doing it, so your postcard has the potential to help you stand out in the competitive crowd.

Studies confirm that about twice as many people notice and read direct mail over email messages. Direct marketing emails end up stored away in an overflowing inbox or worse yet, a junk folder. Postcards get passed around or even pinned up on a wall or refrigerator as a reminder.

Nearly 60% of $65K+ households purchase from Direct Mail.

Building Your Brand

As part of a larger strategy that also includes digital marketing, the postcards provide another touchpoint to potential customers. The more places that they see your logo and business name – your brand – the more likely they are to remember and call on you when they need your services.

Direct mail postcards are great for gathering new customers, but they also work well to spark repeat business. Even more so when offering coupons or deals for regular service, such as an A/C tune-up. You can also use postcards to thank those customers, offer a referral bonus, or remind them of the service when the season comes around again.

Analyzing your strategy and tracking your results is also easy with direct mail postcards. Just use unique promotional codes associated with each campaign so you’ll know which campaigns brought in the most business.

Postcard Design Matters

HVAC Direct Mail PostcardsDesigning and printing postcards is the key to a successful direct marketing campaign. To get the best value and most customers, there are five key tips to follow when designing your HVAC direct mail postcards.

  1. Apply the 40-20-20 rule. Direct mail marketers like to use this rule to determine how successful a campaign will be. The success rate is 40% dependent on the offer or promotion, 40% on a quality mailing list, and 20% on copy and design.
  2. Keep it simple. Customers should be able to look at your HVAC direct mail postcard and immediately know who you are and what you are offering. This means it should be easy to read, clearly communicate the value you offer, and build brand awareness. All at a quick glance.
  3. Make it colorful and bold. Use colors and various font sizes to help you communicate key points. Larger, bold, or colored fonts demand more attention and using them then creates an information hierarchy, visually queuing readers what to look at first. Headlines and Calls to Action should be in a font larger than the details.
  4. Research your target market. You can be very precise in building you lists and select exactly who has the opportunity to see your postcard – from economic demographics to local neighborhoods. You can also exclude those outside of your service area and renters, who don’t tend to make HVAC repair or maintenance calls.
  5. Timing is everything. People don’t tend to think about their A/C systems when the weather is cool, or their heaters when the outside temperatures are soaring. To even the flow of work, aim to send your postcards throughout the year by changing up the images, headlines, and offers to remain relevant.

Seal the Deal with a Strong Call to Action

Potential customers receiving your postcards should be engaged and left with a clear direction. Why should they respond? Without this direction and subsequent responses, your postcards will gather impressions but no business.

Every postcard should have one clear Call to Action – what the reader should do with the information you’ve just provided. This could mean visiting your website for more information, but ideally it means calling you to schedule service.

Promotions or offers are a great way to engage and entice potential customers, however, discount with caution so that you don’t give away so much that the direct mail postcards are no longer cost-effective.

For example, a $50 discount may bring in less customers than a $100 discount, but those customers attracted to the better deal may not be long-term customers (i.e. they are in it for the deal only).

When including a promotional offer, try to limit one promotion per postcard. This makes the Call to Action crystal clear.

Partner with One Stop Mail on your HVAC Direct Mail Postcard Campaign

gain new business with HVAC direct mail campaignFrom finding leads to nurturing repeat business, HVAC direct mail postcards could be your standout marketing strategy, priming you for growth and profits. Is it time for your HVAC business to hit the mailboxes?

By working with One Stop Mail you’ll benefit from our nearly 40 years in the direct mail and print services industry. In addition to direct mail postcards, we also specialize in mailing list, direct mail service, print and graphic design, offset printing, digital printing services, data service, and easy fulfillment.

To reach those new customers via your custom HVAC direct mail postcards, request a quote from One Stop Mail. We’ll provide you with the information you need as we guide you through the options that may be right for you and your HVAC business. Reach out to us today at [email protected] or (602) 932-2722.

restaurant direct mail restaurant owner and chef

3 Eye-Opening Restaurant Direct Mail Marketing Tips that Fill Seats

Dining out is an integral part of American life. It’s estimated that 163 million adults or roughly 64% of U.S. citizens eat out once a week. That equates to about $602 billion a year. That’s a lot of cheddar! A restaurant direct mail marketing campaign can help you get your share.

There are the three critical direct mail campaign steps that can result in more profit so you can expand into new locations or simply create peace of mind for you and your staff.

Before we get into the basics of restaurant direct mail, you may wonder if mail is still a viable marketing tool. Yes…

Direct Mail Delivers

It’s more than a catchy headline – direct mail converts more prospects to customers than email alone. According to the Association of National Advertisers, 4.9% of direct mail recipients buy from advertisers versus 1% for email alone. That’s four times more new buyers!

Additional research shows that 76% of Americans trust mailed advertisements. Read more about direct mail stats in this recent One Stop Mail article. Or learn specifics about the keys to restaurant direct mail marketing success by reading on.

Targeted Mailings

restaurant direct mail multiracial friends at a restaurantThis is more important than ever for restaurants that depend on ongoing patronage to be successful. A direct mail campaign sent to all the homes and businesses in your geographic area is better than no direct mail, but by segmenting your audience, you can deliver what it is they’re looking for.

New customers may be attracted by your menu, testimonials, or a good rating from a local entertainment guide, while new business customers might want to know about catering or easy pickup service.

Your patrons already like you and may want to know about menu changes or specials that say, “Thank you,” for being a regular diner.

Multiple mailing lists are important so you can target your customers – both consumers and businesses, new customer prospects, and business prospects. Deliver mailers that are meaningful to each of your target audiences.

Variable data printing can customize a postcard or mailer to fit multiple audiences. Add a different introduction, offer or call-to-action to speak to your targeted customer and get the best results.

You can also customize coupons, because…

Coupons are King

restaurant direct mail barista holding gift voucherNo surprise here – consumers love getting a deal. However, you may not have thought that you don’t have to offer deep discounts to new customers.

A new menu item can be an opportunity to cement the loyalty of regular patrons by sending a mailer to your house-customer list announcing the new item and giving them a small “regulars” discount to try something. Your long-time customers will feel valued and special.

If you’d rather capture new customers, send the announcement to a prospect list that targets homeowners in the geographic area of your restaurant. Customize the list to reach individuals in a particular income demographic or homes with children if you own a family establishment. Invite prospects to your restaurant to try the new dish or any of the other succulent items on your menu.

Bonus Pro Tip – Send different coupons to your regular customers and prospects to maximize results. Your goal is different with each group, to preserve an ongoing, valuable relationship versus establishing a new one. New customers may want to try a variety of items and enjoy a free appetizer with the purchase of a full-price main course.

A Restaurant Direct Mail Marketing Must: Standout Color

To ensure that your mailer always rises to the top of a crowded mailbox above your competitors, use show-stopping color. Yes, your restaurant direct mail must align to brand specifications, but the color must be vibrant and jump off the page to stop readers in their tracks.

You also aim to have your mailer stay in your patrons’ homes, on bulletin boards or refrigerators. Although mailers stay around homes an average of 17 days, if your restaurant’s postcard is beautiful, fun, or elegant – you may just exceed the average and get more top-of-mind awareness.

Getting off-the-chart color isn’t easy. Retain the services of an experienced graphic designer and commercial printer with years of experience in creating winning direct mail campaigns.

Fill Every Seat

restaurant direct mail people eating outside a restaurantRestaurants are essential to communities. Help more of your neighbors discover where to enjoy delicious, nourishing meals and a special atmosphere so your restaurant can experience longevity and long-term profitability.

One Stop Mail has professionals who are knowledgeable in restaurant direct mail marketing who can create your mailer from start to finish. Before your next direct mail campaign, call Marty at 602.962.4062 or request a quote online.

For more Direct Mail resources, click here. 

how to measure marketing success 3 coworkers looking at data web

How to Measure Marketing Success in Direct Mail Campaigns in Just 6 Steps

You’re a marketer who manages many moving parts. Your responsibilities include how to measure marketing success in every campaign. Plus, you must target the right audience, choose the right images, create a compelling message and offer, and select the right direct mail experts to guide you.

An expert who has managed thousands of direct mail campaigns can help you choose the methods and metrics that yield the data that can help you see the results of your hard work. In addition, they can help you use the information to shape future direct mail campaigns and drive long-term success.

Here’s how to measure marketing success in six steps, in two distinct categories:

How to Measure Marketing Success Using Tracking Methods

Each mailing should have a way to measure how recipients respond. When a new or returning customer makes a purchase, you must be able to trace the action back to the mailer or campaign.

Each campaign can have more than one tracking method, depending on whether you want to measure response from different types of customers, each phase of the campaign, or more. You can even track whether customers prefer one method. Conduct an A/B test to see if you capture more sales using one tracking tool over the other.

Now, let’s dig into it:

Step 1: Coupon Codes

how to measure marketing success couponAn easy way to track the effectiveness of each mailing, coupon codes have been used for decades. Simply print a code on the mailer or postcard, near the offer, and ask the customer to enter it for online orders or turn in the coupon for a face-to-face sale.

A distinct code can be issued for postcards that are sent to each customer list, and a different code for prospective customers. You can even use different codes for mailers that are sent in different quarters. For instance:

  • Quarter 1 – Customers   –   Coupon code: 1C2022
  • Quarter 1 – Prospects     –   Coupon code: 1P2022
  • Quarter 2 – Customers   –  Coupon code: 2C2022
  • Quarter 2 – Prospect       –  Coupon code: 2C2022

Thanks to the affordability of digital printing, variable data printing makes adding different coupon codes, messages and offers much easier to execute today.

Helpful Hint: It’s easier to get sales from customers versus prospects, consider giving prospects a deeper discount for their first sale.

Step 2: Trackable Phone Number

If you’re advertising a service that requires customers to make an appointment – pest control, landscaping, or handyperson services, you can measure the response to your mailer by setting up a specific telephone number. This number would only be active during the sale’s timeframe.

Helpful Hint: If a separate phone number is too much of a hassle, use the coupon code as a measurement instead and ask the caller for the code on the postcard when they call in.

Step 3: Landing Page

Create a landing page to capture visitors who want to find out more information. Measure conversions when they fill out the “request for information form” (RFI). or schedule an appointment.

The forms should include a field for email addresses and an opt-in opportunity that will allow you to email offers to visitors in the future.

If your goal is to capture conversions, the landing page should have text to convince visitors to try your product, service, or download a flyer.

Helpful Hint: To ensure that conversions are driven by the mailer, add a field to the RFI or Appointment form for the coupon code.

How to Measure Marketing Success Using Metrics

Direct mail campaign success is usually measured by greater market awareness or sales. Choose the measurements that will show you whether your direct mail campaign is performing.

Step 4: Response Rate

how to measure marketing success woman working on data webMeasuring the results – coupon codes, calls, visits to websites – is critical in determining whether your direct mail campaign is creating awareness. According to the 2019 Data and Marketing Association, the average response rate for direct mail is 9% for house lists and 4.9% for prospect lists.

If your campaign isn’t performing to average levels, assess key marketing elements. Could your offer be better? Is your message clear? Would a larger postcard or 4-color mailer perform better?

On the contrary, if it’s exceeding expectations, take note of what is probably working so you can duplicate it again and again.

Step 5: Conversion Rate

If you want to go beyond awareness to engagement, measure how many prospects request more information or purchase your product. Capturing the coupon code is critical in determining whether the sale was influenced by your mailer.

Each sale or completed RFI form that’s driven by the campaign is a conversion. A conversion could be influenced by how your company and product are represented, or the advertised offer. It’s valuable information that lets you know whether your mailer is performing or needs to be adjusted.

Step 6: Profitability

Find out if your campaign was profitable. Calculate the cost that went into creating the postcards, mailing them, and gathering the sales data. Subtract the cost from the revenue that’s attributed to the campaign.

If you spent $12,500 for postcards, lists, the cost of mailing, and the cost of extra staff to take phone calls, and the campaign brought in $20,000, that’s a 32% return on your investment.

The average return on investment for direct mail is 29%, so the results from our example are better than the average. Your fictional campaign is performing better than most direct mail campaigns, but that doesn’t mean you can’t drive your results even higher.

Implement a review process following every campaign. Here, with marketing staff and a direct mail consultant, identify the key elements responsible for your success and plan how to utilize or improve them for future campaigns.

How to Measure Marketing Success Using Direct Mail Pros

how to measure marketing success group of young workers webYour business health depends on the success of your direct mail campaign. By executing each step perfectly and knowing how to measure marketing success, you have the best chance of creating profitable campaigns with each mailing.

To further your success, a trusted advisor with a proven track record in direct mail marketing is essential. One Stop Mail has more than 15-years of experience with direct mail and commercial printing success. From the campaign, conception to list production, postcard and mailer creation, to mailing and calculating the success of your program – the staff of One Stop Mail is here for you.

If you’re ready to succeed with your next direct mail campaign, get a quote or more information, or contact Marty at 602.932.0365.

Diect_Mail_and_Millennials

Millennials and Direct Mail – Made for Each Other?

Any adult who was raised during the digital age is thought to be tied to their devices and impossible to reach any other way, right?  No!  While it’s counter-intuitive, recent research shows Millennials and direct mail are a near-perfect match. 

Read more

Executing your Plan woman organizing notes for Direct Mail Campaign web

Direct Mail is Even More Effective in an Omnichannel Marketing Strategy

An omnichannel marketing strategy places brands nearly everywhere customers are. They pop up wherever people put their attention – while they watch television, at the movie theater, as they browse social media and the internet.

You don’t have to look far to find a brand that’s gone omnichannel. Think about how often a certain insurance brand with royal-blue block lettered logo, their Australian pitch-Gecko, and Flo the bundling enthusiast continually crosses your view. Geico’s merry band sets up shop on all digital, media channels, print magazines, and in mailboxes – it is impossible to miss them.

Omnichannel Marketing Strategy image showing online shopping One Stop Mail webWhy go to the trouble? Not everyone who sees Geico today will be in the market for personal insurance, but when there’s a need, one of its catchy ads or recognizable logos will probably be there.

If you’re doing a version of multi-channel marketing and wonder how it can be more effective, you’re not alone. You may even wonder whether direct mail belongs in your omnichannel marketing strategy. Let’s examine what it is, whether to include direct mail and how to build a winning plan that can be adjusted to your budget.

What is an Omnichannel Marketing Strategy?

A key to an effective omnichannel marketing strategy is to create the same experience across all platforms. When a prospective customer sees your brand in an email, as a website banner, or in the mail, they identify them as belonging to your business.

Techtarget defines omnichannel marketing as a sales approach that creates an integrated, seamless customer experience, whether the customer is shopping from a desktop or mobile computer, by telephone, in a physical store location.

Key elements include utilizing the same artwork, colors, and tagline across all channels – and similar or the same messaging. By expanding the message through broader platforms, you extend your reach and create greater impressions.

Does Direct Mail Fit into Your Omnichannel Marketing Strategy?

Yes. Direct mail is already an effective way to connect with customers and generate new sales. Its staying power alone is worth the investment. When you integrate a seamless message across several other channels it strengthens your return on investment.

Direct Mail Campaign with Omnichannel Marketing Strategy webA study shows that adding direct mail to an omnichannel marketing campaign boosts performance 63% if it’s well-branded, integrated, and personalized.

Considering the overall effectiveness of direct mail, an omnichannel approach offers an exceptional return on investment while remaining an excellent method to stay in front of your clients. Here some recent stellar stats about direct mail:

House mail lists get great response rates

If you use direct mail, you probably have a “house” list. According to data gathered by the Data and Marketing Association (DMA) and the Association of National Advertisers (ANA) in 2018, the response rate for house lists is 9% compared to 4.9% for prospects’ lists.

And, if it’s like the recent trajectory, it will continue to get better. The DMA notes that there has been a significant increase in response rates between 2015 to 2018; 125% for house lists and a whopping 400% for prospect lists.

Direct mail gets noticed

Although email may be a bit cheaper and easier, it’s easy to miss. It can end up in the spam folder or look just like the other annoying email that’s been trolling you for months.

According to the DMA, about 42.2% of direct mail is read or scanned because the recipients go through the mail.

Mail has decreased so your mail stands out

Since the popularity of digital marketing, mail has decreased steadily. This gives direct mail marketers a tremendous advantage – less competition means you get noticed more often. Take advantage of this unique space.

Mail recipients purchased 28% more items than those who don’t get mail

Oversized Direct Mail box One Stop Mail webThe fact that mail is kept much longer than email could contribute to this statistic. What marketer wouldn’t be happy with that conversion rate?

Oversized packaging gets extra attention

Although you can expect a respectable response rate from postcards, (4.25%) and catalogs (3.9%), the biggest response rate belongs to oversized envelopes at 5%, according to these statistics.

Now that you can see that its results put direct mail into most winning marketing campaigns, let’s get down to the nitty-gritty and discover how to integrate it into your omnichannel marketing strategy.

Creating an Omnichannel Marketing Strategy with Direct Mail

While you understand how to create an effective marketing campaign, omnichannel requires you to expand a consistent marketing message across multiple marketing platforms. The idea is to create an experience your customers will recognize as belonging to you when they are online, receive mail, and are watching or listening to broadcast media.

Assuming you already have a marketing message that you want to share, let’s choose the channels you’d like to use to market your business, product, or service. Here are common choices:

  1. Mail
  2. Email
  3. Social media
  4. Print media
  5. Media advertising

What goes into the omnichannel marketing plan?

Then, choose the vehicles that you’ll be using and how frequently you’ll use them. Here are examples of a quarterly campaign:

1. Mail – Oversized postcards

a. 1 postcard for a house list
b. 1 postcard for prospect list with a new buyer special offer
c. Personalize all postcards
d. Sent every other week (6 mailings)

2. Email – Drip campaign with 4 bi-weekly emails

a. 1 email for current customers
b. 1 email for prospects with a new buyer special offer
c. Emailed every other week with new subject lines

3. Social media – Facebook campaign

a. Ad for current customers (12 ads)
b. Ad for prospects with new buyer special offer (12 ads)
c. Posted 3 – 4 times weekly

4. Print media – Local monthly magazine

a. ¼ page ad run 3 times

Controlling your budget

While this may all seem too labor-intensive and potentially expensive the results you get from a well-executed campaign with clear messaging, great branding, personalization, and an unforgettable offer will be worth it.

Control you spending with Omnichannel Marketing Strategy One Stop Mail webYou may have noticed that the broadcast media didn’t make it into the final list. That’s because the cost of running a 30-second ad can be expensive unless you want it to air at 2:00 a.m., especially if you’re in a larger metropolitan area. Don’t forget to factor in the cost of producing the commercial.

To keep within budget, you may want to eliminate the media ads in favor of a more targeted advertising platform, like mail.

To further keep your budget below the breaking point, print advertising may also be on the chopping block. A national magazine cites the cost of print advertising typically ranges between $500 and $20,000. While well-targeted print ads can be effective and exceed the staying power of mail, your customer must find them among the publication’s many pages. With postcards – the message is crystal clear.

Executing Your Plan

After the decision has been made about which channels to use, if you haven’t created the marketing, it’s time to do that. Then, look at the timeframe that your campaign will run and determine when each element of the plan will be deployed.

While you may have an in-house team to create the campaign message and execute the social media and email portions of the printing, mail lists, and mailing requires special skills.

Executing your Plan woman organizing notes for Direct Mail Campaign webChoosing an organization that understands the importance of direct mail and how it fits into an omnichannel marketing approach is essential.

One Stop Mail has specialists on staff who can create a customized prospect mail list to give you the best opportunity to get new customers. They can also cleanse a non-performing house list to get more of the direct mail-omnichannel marketing benefits your business deserves.

In addition, their printers understand that a vibrant, quality mailer has the best opportunity of delivering your message to your recipient. And, if you need graphic design help to ensure your campaign design transitions seamlessly to a postcard, One Stop Mail can deliver that, too.

To be successful, your omnichannel marketing strategy must be on-point and delivered to absolute perfection – especially your direct mail. If you’re looking for a partner who is committed to the success of each mailing, contact One Stop Mail at 602.932.7984.

Direct Mail Marketing surprised young woman looking at personalized mail piece One Stop Mail web

Personalized Direct Mail Gets Better Results!

Have you ever opened your mailbox, grabbed a stack of letters, postcards, and newsletters and as you’re sifting through, you find a beautiful postcard with your name with a friendly salutation? That’s a personalized direct mail piece.

If done right, seeing your name stopped you and made you take a closer look at the mailer, the name of the business, and the offer. Smarter businesses are using this technique more and more to help stand out in a busy mailbox.

What is Personalized Direct Mail?

Just like seeing your name in the header, personalization means printing a piece of data specific to the person you are mailing to.  The Personalized Direct Mail being run on printing machine One Stop Mail webpersonalization could be their name, an offer code that’s specific to their demographic or order history, account number, current monthly payment, estimated new APR rate… really, the opportunities are endless.

Savvy marketers are using personalized direct mail to pass along important information, special offers. or remind consumers of their interests.

All you need for a personalized direct mail piece is who you want to mail to and a list with the data points you want to have printed.  It’s that simple.  Experts like One Stop Mail, with close to 40 years of experience in personalized direct mail (also referred to as Variable Data Printing), will handle the rest.

Grab Attention in the Mailbox

A personalized mail piece is a show-stopper in the mailbox. With the sheer volume of direct mail, it’s painfully hard to stand out. Personalized direct mail helps you do just that. A piece with personal information connects to the recipient.

Because the recipient stops to look at their name, the natural tendency is to look through the mailer and the offer, unlike non-personalized mail and email offers.

Show You Care About Your Customer or Donor

Personalized Direct Mail gets results African American Man looking at mail by mailbox One Stop Mail webPersonalized direct mail allows you to show your loyal customers or donors that you KNOW them.  Whether it’s by using their name, including a special offer code based on years of patronage, or a donation request based on their giving history, you can customize your information to create a more personal, intimate customer experience.

Variable Data Just Makes You Look Smarter

When you use personalized variable data on a mailer, it shows that you’re a sharp marketer.  The ability to communicate custom information, personalized to the recipient, allows the flexibility to vary offers or donation asks.  Smart marketers take advantage of this to get a competitive edge against their competition.

Find the Right Partner

When it comes to developing a successful personalized direct mail campaign in 2021 and beyond, a solid partner with experience is essential. One Stop Mail has nearly 40 years in direct mail and guides you at every step of your campaign development.

If you have big revenue goals to hit, the professionals at One Stop Mail are waiting to help you get started. Call 602.932.0276 or request a quote and get started today.

OSM HVAC blog feature image

How to Create an Effective HVAC Direct Mail Marketing Campaign in 5 Easy Steps

Businesses that rely on local, in-person customers—like HVAC companies—can greatly benefit from running a direct mail marketing campaign to reach more people. Direct mail marketing campaigns gather regional data to contact prospective customers by mail. HVAC HVAC Direct Mail Marketing OneStop Mail blog repair technician working on AC unti outside webdirect mail marketing can introduce a company to many more clients all at once, and at a fraction of the cost of digital marketing.

Direct mail is one of the most cost-effective marketing options out there for companies by offering a significantly higher response rate (up to 10x!) than digital marketing.

When working with a direct mail partner like One Stop Mail, HVAC companies have experience and resources on their side to target ideal customers, create eye-catching mailers and make a big enough impression to draw clients in.

If you’re thinking about running a direct mail marketing campaign, follow these five easy steps to get it underway.

1. Get the Right Mailing List

Getting the right mailing list is key to a successful direct marketing campaign. There are several ways to gather a mailing list.

An excellent base for a mailing list is current and previous customers. However, if you are looking to drive new introductions with your campaign, this may offer limited options.

You can buy or rent lists from list compilers and brokers. They make lists that are easy to revise based on particular industries. By providing a customer profile based on your current customer list, you can show them exactly what kind of customer you’d like more of.

Another option to consider is every door direct mail (EDDM). Working with the USPS to get mailing route information, you can have access to large geographic swathes of potential customers. The only thing they have in common is living near each other, but for local HVAC companies supplying a general product or service that virtually everyone needs at some point, this can be enough to start building contacts.

2. Design Your Mailer Intelligently

One Stop Mail Blog colorful envelops webBoth the content and the design of your mailer matter when it comes to getting noticed in someone’s mailbox. There are many ways to make direct mail intriguing enough to deserve a second glance, such as specialty envelopes or tapping into some color psychology.

Postcards are a common go-to for direct mail. These are a cost-effective option for direct mail with a lot of real estate to include visual cues and information. Opting for slightly larger postcards can get you more space without a significant increase in cost.

Incorporating digital elements into postcards, like QR codes or scannable coupons, is a simple, effective way to take the recipient to a next step.

3. Make an Impression

In marketing, an “impression” is each time potential customers come in contact with your brand. Industry wisdom says it usually requires around seven impressions before someone truly recognizes a brand.

Each time your mailer ends up in the hands of a potential customer, you can make a new impression. By building on design, incorporate information that will help them remember who you are. Snappy slogans or directions framed as, “Find us right next to the Dunkin’ on Main,” can start to build connections for the customer.

4. Utilize Tripwires in Your HVAC Direct Mail Marketing

One Stop Mail HVAC Direct Mail Marketing team strategizing with charts and graphs webThe goal of HVAC direct mail marketing is not always to make a huge profit. Typically, it is a way to extend a business service to new customers. By offering a low-cost service, such as HVAC inspection, and leaning on a discounted promotion, you can connect with new customers, let them see the type of work you do, and hopefully add them to your client list for higher-priced projects.

This is known as a “tripwire.” Price items and services at can’t-resist low costs. Provide something convenient and desirable that clients may have been skimping on until they found the right price.

5. Learn Something

You can’t think of a direct marketing campaign only in terms of the number of dollars it fetches in precise response to this single wave of your marketing strategy. Instead, think of your direct marketing campaign as one of the best options for market research.

Strengthen your mailing list by seeing which neighborhoods responded best to your campaign. Any returned addresses can be removed from your list to streamline your targets and save money on the next wave of the campaign.

Work with One Stop Mail on Your HVAC Direct Mail Marketing

If you’re ready to take on the direct marketing world to enhance brand recognition and introduce yourself to more customers, work with One Stop Mail on your HVAC direct marketing campaign.

With almost 40 years in the direct mail and print services industry, One Stop Mail has the knowledge and experience to support your direct marketing campaigns. Our wide variety of services include mailing list, data service, print, and graphic design, offset, digital printing services, direct mail service, and easy fulfillment. We are truly your one-stop direct mail service!

To expand your customer base, request a quote from One Stop Mail. We can offer you information about how to get started and what your best options might be. Reach out to us today at [email protected] or (602) 932-2722.

How to increase donations man in suit opening a yellow envelope web

Using Direct Mail Campaigns to Increase Donations

How to Increase Donations with 5 Sure-Fire Direct Mail Tactics

In good and bad economic times, achieving your fundraising goals is essential. Not knowing how to increase donations to hit the numbers you need puts your mission in jeopardy. You know what failure could mean – reprioritizing initiatives, delaying, or abandoning them altogether. 

Fortunately, we are sharing 5 proven direct mail services for nonprofit organizations to help fundraising managers hit those all-important goals. 

How to Increase Donations with Direct Mail

We’ve shared many statistics about the effectiveness of direct mail – so you know it gets great results. Here’s a variation – 

Direct mail is 37 times more effective than email response rates according to the Direct Mail Association. 

The smart money says to go with direct mail. According to recent statistics, 42% of recipients read their direct mail and it hangs around the household for an average of 17 days which gives all members of the household time to review it. Explaining sustained giving options may have a better chance to be read and understood in a carefully crafted letter. 

Now that you know how direct mail will deliver, what should you do with it?

How to increase donations senior in blue shirt with envelopes in hands#1 – How to Increase Donations? Reach Out to Current Donors

You’ve heard the old saying that it’s easier to sell a customer than a prospect. Well, the same is true of your current donors. 

Because your donors have shown they are aligned with your mission and want to help your organization achieve it by donating before, they don’t have to be convinced. This group is the most likely mail recipient to give during your next campaign. Yet, it’s easy to overlook them. 

If it’s awkward to start the conversation with someone who has already been generous to your organization, just say thank you for their past support and invite them to continue that support.

#2 – How to Increase Donations? – Use Targeted Lists

Your nonprofit probably knows the type of donor who is the most generous and consistent in their donations to your organization. Create a custom list and use the donor segments that have worked best for you – or send variations of your campaign letter to current, lapsed, and long-lapsed donors to increase donations. 

Sustainer Giving

Instead of requesting a large contribution, consider sending lapsed donors a sustained giving proposal that’s built from their prior giving history. For instance, if they’ve routinely given $200 a quarter, you can suggest they pledge $70 a month to make donations more manageable. 

Major Donors

Send a separate communication to your largest donors, who have a bigger stake in your organization. They may be more interested in special initiatives, the benefits, and how you will use their money. In addition to a special message, the communication may require higher quality stationery. 

Want to know how to increase donations from new major donors? Target high-income neighborhoods on customized lists as 93% of these women donate to nonprofits while 87% of men also donate.

How to increase donations personalized envelope web 1#3 – Personalize Your Marketing to Increase Donations

Nearly every business influencer and sales guru, from Dale Carnegie to today’s experts, know the power of using a person’s name. It immediately draws the reader’s attention and provides a personalized feeling to the mailer. 

When you’re approaching a donor – current or new – with the reasons why they should donate to your cause, using their name can be influential. 

Fortunately, with today’s digital marketing printing solutions, the cost of personalization, sometimes called variable data printing, is much more affordable, making it a must-do!  

#4 – Pro Tip: Use Reply Devices

This is simply a way to make it easier for the recipient to act. A mail-back card and a pre-addressed envelope can encourage donors to include a check or complete a form to demonstrate their commitment to donate on a regular schedule.

Why is a pre-stamped, pre-addressed envelope so important? With a marked decrease in mailing (in 2000 there were 103,526,000,000+ mailed; in 2020 it was nearly half the volume, 52,624,000,000) what’s the likelihood that your recipient doesn’t have an envelope or first-class stamp?

Why take the chance that a well-meaning donor wants to give, but they have to get stationery supplies or go to the post office to do it? How many will set aside the letter with the intention of getting back to it, and then forget it? Instead, make it easy for donors to give. 

How to increase donations opening a thank you note web#5 – How to Increase Donations – Keep in Touch with Donors

Even if you’re between donor campaigns, keep in touch with your donors to let them know how their donations have made a difference within your organization. Keeping them connected to the organization can make it easier for donors to say “Yes” to your next campaign. 

This step applies to lapsed donors, too. If you’re reluctant to stay in touch, keep in mind that you don’t know why they stopped donating to your nonprofit. It may be that they lost their job – fortunately for many, this is a temporary situation. Put your nonprofit front and center when they’re ready to give again. 

These 5 steps can help your nonprofit to have the best chance of increasing donations in good economic times and not-so-good times. Partnering with a direct mail campaign and print experts with nonprofit experience, like One Stop Marketing can make your campaigns easier to execute and your goals easier to achieve. 

Contact us or give us a call at 602.962.9243 to find out just how committed we are to helping you hit your big goals.